Razorpay — razorpay razorpay money deducted from bank account but ticket not booked - irctc - razorpay
Gvgvkavirajan on Oct 17, 2018
I booked the ticket from using razorpay but the ticket didn't get booked but money was deducted from the bank account.
The money is deducted from my account but a ticket is not booked and also not listed in refund list of irctc payment status showing "amount not received from bank", but my money is deducted from bank. Please refund my money.
My email id is email@example.com
Please response as soon as possible.
My transaction id listed below:
1) transaction id : [protected] - rs 975 - ticket number - #276995.
2) transaction id : [protected] - rs 210 - ticket number - #277094.
3) transaction id : [protected] - rs 385 - ticket number - #277099.
4) transaction id : [protected] - rs 1710 - ticket number - #277001
5) transaction id : [protected] - rs 1365 - ticket number - #277006
6) transaction id : [protected] - rs 675 - ticket number - #277105
7) transaction id : [protected] - rs 420 - ticket number - #277106
I verified the razorpay website "track refund status" entered the transaction ids are showing on razor pay "no record found". But all the above transaction are using only on razor pay. I have bank statement on this dates and debited list.
[Oct 17, 2018] Razorpay customer support has been notified about the posted complaint.
Verified SupportRazorpay Customer Care's response, Oct 19, 2018
Thanks for your time on call. Hope we have resolved your query, do let us know if you have any further queries on the same mail thread with the ref no: 277703 and we will be happy to assist you.
Thanks and regards,
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