[Resolved] Razorpay — refund delay - ticket no: 4311428 | |
Hi team, My ticket no: 4311428, nobroker has initiated an refund of rs 9800 on 7th sep 2020. Refund id: (Rfnd_fae2necew6fdnf). Status of the refund as 'your refund has been delayed'. My credit card payment has been generated. This month i have spend rs 9800 from hand to avoid penalty. I have been following up with your customercare support executives for the past 2 weeks. I haven't received any response yet. I was totally disappointed by your customercare support executives. I need a response on when i will get my refund. If i haven't received a response again, i will file a complaint against razorpay. Was this information helpful? | |
Aug 13, 2021 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Sep 28, 2020 Razorpay Customer Care's response Hi Senthamarai, Apologies for the delay caused. We have updated the status of your query on the ticket 4311428. Kindly check and revert on same mail thread for further assistance, we will be happy to help. Regards, Team Razorpay | |
 1 Comment | |
Comments
The issue was not yet resolved. I am tired of explaining it to everyone. I have reference id for refund from Razorpay and I can track the status. But you are asking me to check with payzapp team who doesn't have any clue about the transaction.How can I ask them to reinitiate the refund without any reference? Need response, otherwise, I will escalate it
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
3545
Pending
177
Resolved
1903
View all 3545 Razorpay reviews & complaints
Ground & 1st Floor, SJR Cyber, Laskar Hosur Road, Bengaluru, Karnataka, India - 560030
View all Razorpay contact information