[Resolved]  Razorpay — Regarding failure to get refund

Address:

Lonavala

Respected Razor pay

After sending you repeated mails regarding the refund issue it has been noticed that none of your account department is taking my grevience seriously and I am facing inconvenience to get refund money which is Rs 3999/-
After providing all details and the refund id which you have provided to us via razor pay i received reply from my bank that the refund id which you have provided to us is not useful to us and its related to razor pay system support.
And if you want any kind of help and assistance from bank of maharashtra please provide us the UTR ie
Unique Transaction Reference number so we can track the transaction and let you know were exactly the issue is
So i make humble request that please provide us the correct information related to this case else I need to raise this issue to Department of Consumer Affairs Government of India
As well as to RBI grevience department
Hope you will resolve this issue by providing me the correct UTR number as soon as possible via mail or phone call
Frustrated customer
Surenra Nikalje
[protected]

Cc to
[protected]@razorpay.com
[protected]@mahabank.co.in
revoltcoustumersupport.com

Atachment
Screenshot of mail and un useful information you have provided with compliant id and refund id