[Resolved] Razorpay — regarding money transfer from qeeda wallet to bank

Hemant shivhare

from Tumkur, Karnataka

Address:

Galla mandi bhind, Bhind, Madhya Pradesh, 477001

Hi team,

I tried to transfer the amount into bank. I am the prime customer of qeeda. For prime customer money should transfer imidiatiely. I did two transaction one is for 70 rupees and another one is 1156 rupees.in both the transaction my money is debited from my qeeda wallet but it's not credited in my bank account.

Kindly request you to resolve this issue as soon as possible.

Thanks and regards

Hemant shivhare
[protected].

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Aug 23, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Razorpay Customer Care's response Hey,

We are unable track the payment with the details provided. Kindly write to us with the transaction details here: https://razorpay.com/support/#request along with your contact details and will update you at the earliest.

Thanks and Regards,
Team Razorpay

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Comments

sujoy0007

from Kolkata, West Bengal

I tried to book tickets via irctc app on 19 Jul 2019 via googlepay through razorpay gateway. The money was deducted but irctc account showed payment pending from bank end and ticket was not booked. The money was not refunded to my account.

UPI Transaction id :[protected]

Google Transaction id : CICAgKCahbjYbA

Razorpay Customer Care's response, Jul 24, 2019

Verified Support

Hi,

We see that the IRCTC transaction ID: 100001949760358 is an unsuccessful transaction. Rest assured, you will received the refund credit in 7-10 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Regards,
Team Razorpay