[Resolved] Razorpay — Regarding refund | |
Sir i had booked a ticket from irctc on 8th june 2019 4.15pm & 5.02pm through googlepay, powered by 'razorpay'.₹330 was deducted from my account but in the "failed transaction history"of my irctc account it is showing that "the transaction is pending from bank's end" the transaction id was-[protected]. Even after today i have not got any refund.. Kindly look into it.. I have attached the screenshots of google pay as well as irctct transaction details.
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Complaint marked as Resolved
Razorpay customer support has been notified about the posted complaint. Verified Support Jul 10, 2019 Razorpay Customer Care's response Hey, We checked our logs for the transaction [protected] and confirm that the same is an unsuccessful payment. You will receive the refund for the same in your account within 7-10 working days. As for the other transaction, please provide us with the transaction details here https://razorpay.com/support/#request so we can check and update you on the same. Thanks & Regards, Team Razorpay | |
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This is Dhanveer I have booked 3 tickets in IRCTC App and paid through razorpay in google pay app but ticket is not booked and the money got deducted.please Do refund my money Rs.1230 as soon as possible
Razorpay Customer Care's response, Jul 17, 2019
Verified Support
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As requested please find the attached fail transaction screenshot for your references’
We checked the transactions 100001928760264 and 100001928686860 and confirm that they have both been successfully refunded. You can track the status of your refund here https://razorpay.com/support/#refund.
Thanks & Regards,
Team Razorpay