[Resolved] Razorpay — transaction failed in irctc app but amount taken from the bank account through bhim app

[Resolved] Razorpay — transaction failed in irctc app but amount taken from the bank account through bhim app

B Bharath Pradeev from Chennai, Tamil Nadu

I tried to book ticket from chennai to pollachi through bhim app razorpay... But the amount was successfully debited for rs.370 from my bank account but transaction was shown as failed in irctc app.. So please concern about this issue and provide me with a solution as soon as possible... Pls sir.. It's urgent I have attached screenshot of successful transaction in bhim app and failure transaction in irctc app. +2 photos Was this information helpful? No (0) Yes (0)
Jul 20, 2018 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Jun 19, 2018 Razorpay Customer Care's response Hi Bharath, Kindly check the mail with reference number: 209311 as we have updated you with regards to the transaction associated with UPI reference number:[protected]. Feel free to write back to us on the same mail thread for any further queries. Thanks and regards, Team Razorpay
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Comments

arpit.ayushman98

from Lalganj, Bihar

I was booking train ticket from irctc app through razorpay but the money was deducted and the ticket was not booked.money is received to the razorpay but not to the irctc.Transaction id- [protected].i was paying to razorpay through Bhim upi.

arpit.ayushman98's reply, Jun 21, 2018

Please make the refund as soon as possible

Aninda1234ch@

from Kolkata, West Bengal

Sir, I paid razarpay ₹700 in Irctc for ticket booking through paytm upi on 19th june, 2018
My money got debited and transaction in paytm was successful but transaction failed in irctc.
Please refund my money as soon as possible.

Razorpay Customer Care's response, Jun 23, 2018

Verified Support

Hi Aninda,

We see that the payment with UPI reference no. 817019872596 is successful from our end towards the merchant. Please drop us a mail to support@razorpay.com for further queries and we will be glad to assist you on same.

Regards,
Team Razorpay

Sangita Dahiya

from Bhusawal, Maharashtra

Sir,
Maine 27 may ko ticket cancelled kiya tha uska paisa Abhi tak mere bank account me nahi aaya hai maine payment Bhim app se kiya thaa maine IRCTC customer care executive se baat ki to usne kaha ki 28 may ko money refunded ki ja chuki hai R.R.no: rfnd_AGYS8rUVAit2KC

Razorpay Customer Care's response, Jun 23, 2018

Verified Support

Hi Sangita,

We checked and see that the refund with refund ID 'rfnd_AGYS8rUVAit2KC' has been successfully processed from our end on 28th May, 2018. Please drop us a mail to support@razorpay.com for further details on the refund and we will be glad to assist you.

Regards,
Team Razorpay