[Resolved] Razorpay — transaction status as pending from bank

[Resolved] Razorpay — transaction status as pending from bank

A anup304

I had booked an irctc ticket of amount 1510.09 booking transaction id [protected] on 30- jan-20. The amount has been debited from my account and there is no confirmation for ticket. Please check at your end whether the money has been processed for my ticket or not as i'm unable to book another without confirmation of the same. Kindly check and revert at the earliest. Was this information helpful? No (0) Yes (0)
Mar 3, 2020 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Feb 01, 2020 Razorpay Customer Care's response Hi, We are sorry to hear about your experience. Please share your transaction details with your contact details here https://razorpay.com/support/#request and we will get back at the earliest. Thanks & Regards Team Razorpay
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SSohan099

from Dirba, Punjab

Dear
today i m goto cash repayment 3000 by netbankng by central bank of india
payment detect my bank account .but not update goto cash loan app
my loan id -Gt[protected]
register mobile -[protected]
goto cash phone no-91-[protected]
mail id [protected]@gotocash.in

Razorpay Customer Care's response, Feb 26, 2020

Verified Support

Hi Sohan,

Thank you for your time on call. As discussed, we have escalated this to our concerned team and are actively working on the same. Please do expect an update on the email thread with the ticket ref:2156369 at the earliest.

Thanks & regards,
Team Razorpay