Rbl — Activation of insurance without any information through RBL credit card

Address:	Mumbai
Website:	rblbank.com

Firstly when I take credit card of RBL bank in year 2018 - 19 without my any request or purchase they issue a new religare policy worth of 9000 and one with 5000 and after few days I'm getting a call to clear my balance. so they convince me to continue the policy as it already issue.
Again after a year now I'm getting a same call after a year that a new policy has been purchased from my credit card and didn't get any document or any paper work and this policy is also not beneficial for me now I tried to get information and nobody I giving me any details.
And they talking very rude to clear the balance of 14500 which I cannot afford now.
plz is my request to cancel the policy and clear my card balance of 14500.