[Resolved]  RBL Bank — again the same situation as previous (money did not received and they are charging for that transaction)

Address:

Mumbai City, Maharashtra, 401201

I have done transaction of transferring amount of Rs. 3000/- from my Money Tap card to my beneficiary account on 23-Jan 2019, which is still showing as "Aborted" in the status of the card (also attached below).

But for this transaction I have not received money in my beneficiary account and Rs. 3000/- is debited from my card. Customer care as always saying it will take some time, 24 Hrs to successful transaction, but now that time is over and I have made a complaint for this transaction on the same date and as per the time period it will take 10 days to resolve the issue.

But why this is happening again and again. For my first case they took 4 months to resolve the issue and solve this problem. Fed up of the service you are offering. Not getting the accurate bill, some time don't know what charges you are taking and what basis you are now returning the amount and all.

Attached is the screenshot of Money Tap app, Message, E-mail and my Beneficiary account numbers statement for your reference.

Please do the needful as soon as possible.
My contact number [protected]
Emai id [protected]@gmail.com