RBL Bank — atm money not received

Address:831006
Website:G Town Branch ATM

Dear I am Ravi singh l having credit card in your rbl bank had used the card to draw a amount of 10000 on August 24 2018 in SBI ATM at G town branch Jamshedpur I haven't received the amount on that day as the ATM was malfunctioning yet there is a debit note in my account on the same so I would like to request you to check on the same and reimburse the amount upon realisiation. On the same issue I had contacted the SBI but they suggested to call the rbl card customer care and raise a complain t kindly do the needful asap. I have transaction slip as well
For any query call on this number [protected] which is also registered number for RBL Card. My TXN no was 5104 on 24.08.2018
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Money tap has no customer care no. So i tried to contact them through mail around 10 times but still hasn't got any reply . I Can see in the app that my approval is pending at rbl bank. So please help me . This is a medical emergency .

Email id : [protected]@gmail.com

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