RBL Bank — bank officer threatened me

Address:

Thane, Maharashtra, 421301

Dear Team,

I hold a Small Business loan (No : SLMUM[protected]by the name of I .S Protection force with you which was taken in December 2017 and wanted to change my
link Bank Account for EMI debit from SBI Account No [protected] to Indian Bank Ac no. [protected] as SBI account is closed due to some personal reason.
For the same have called customer care on 10th March and as per customer care I have visited Borivali Branch where Miss Tanvi
directed me to Dombivali Branch with list of documents.
So again I have visited Dombivali Branch on 27th March and provided the application for change in Bank details with six Indian bank cheque
1. Cheque not exceeding the 7, 50, 000/-
2. Three EMI amount cheque Rs - 28275 each
3. Processing amount cheque of RS 295 approx
to Mr. Avdoot and Miss Archana Pharale.
As per confirmation of Mr Avdoot since process will take 15 working days so upcoming EMI amounting cheque of Rs 28257/- dated 5th April 2019 has been given to dombivali
Branch.Also Mr. Avdoot informed us that since your previous bank account is closed EMI will bounce and will take the amount from New bank cheque.

However the cheque is still not debited from our new Bank account ( Indian Bank A/c No [protected] ) and when we called Mr. Avdoot for same on 11th April 2019 he informed that
we have already forwarded your request to Backend team and it may take more time to debit the EMI amount.

From last week we are getting call from RBL bank Executive from[protected] where executive was asking us about the EMI funding
so we informed them the application given to Dombivali Branch and also we provided him the Branch No [protected], but person was saying the given no is not connecting and
ask us to visit the branch where the application provided.
However when we are calling on same number its connecting and Mr. Avdoot told us to ask bank executive to call him.
But your executive is not ready to call, spoken us roughtly and threaten us that he will put negative remark in CIBIL against us.

Hence we request Bank to investigate the matter and action against the Bank executive who was called and threaten us.
Looking for the rapid action on it.

For further clarification please call us on [protected]/ [protected].

Regards,

Yogesh Indulkar

Prop. I S Protection force .