RBL Bank — charged twice

Address:

Unnao, Uttar Pradesh, 500084

I tried recharging my airtel no on the 29th oct. The transaction did not go through so i tried on the 30th oct which went through and i also got confirmation for it both by airtel n rbl. But i recvd a statemnt stating charges of rs.448 on 29th also. I raised a complain n than rbl gave me a temp credit n than in dec again reversed the credit of 448. Is the bank playing the fools n troubling customers. It takes 20 mins on the ivr to raise a complain n speak to dumb people. I spoke to the airtel dept they say they billed me only once thats on the 30th oct. Than how is the bank charging me twice.in the month of oct n nov ive made purchases of 1000 n above 6 times but still havent recvd 1000 bonus points. I have been raising several complains but its been in vain as the bank n employees dont seem to work honestly. Im totally fedup n frustrated dealing with rbl thinking its a good bank. Kindly revert my charges n points at the earliest.