RBL Bank — charging excess for r shield premium than what they told on phone

Address:Thane, Maharashtra, 401208

I recieved a call from Rbl bank executive & they told me that as you are getting R shield insurance under offer for which i will be charged Rs. 1000/- binsurance instead of Rs. 12000/-. which is the actual, but they have deducted Rs. 12000/- from my credit card account without knowledge & clarification. This is fraud & i dont want to use this card any more & i am not going to pay the amount.
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RBL Bank customer support has been notified about the posted complaint.
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Dear Customer, your credit card application has not been approved as it did not meet the policy requirements of RBL Bank

(#CCP1L854DH) refrence number

Dear sir
Rbl website E-voucher Flipkart Purchase, but E-VOUCHER Filpkart pin/code worng send
Already before 3 month complent rbl customer care 8 email send but not answer please help

reference number 14945536

Regards
Jogender Pal Singh
Mob-[protected]

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    +91 22 4302 0600 [Corp Office]
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    Mahavir, Shri Shahu Market Yard, Kolhapur, Maharashtra, India - 416005
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