RBL Bank — complaint regarding closure of credit card# [protected]

Address:

110092

I had been using above referred rbl credit card (Maxima platinum master card) for quite some years. At the time of issue, rbl informed that the credit card will be free for lifetime with no annual fees. However, this year; i was levied annual fee charges. On my request for waive-off of same, it was denied. I thus requested for cancellation of the card and paid all my expense dues. Subsequently, i sent various mails & thrice called the customer care also wherein i was informed that the card would be cancelled in 15-20 days processing time and i need not pay any charges and confirmation would be sent to my mail.

However, i am still receiving rbl bills which are only for annual fees, finance charges & late fee charges thereon, gst etc.

Request please look into same and confirm reversal of all charges and cancellation of the credit card with immediate confirmation please.

Hoping to receive confirmation at the earliest please.

With best regards
Yogesh gongel
E-mail: [protected]@gmail.com