RBL Bank — Credit card IVR based fraud case

Address:

Bangalore, Karnataka, 560061

I have an RBL credit card. Today - 10th September 2016 - I received a call first from [protected]. The person on the phone (I forget his name, but he was a north indian sounding guy, and he said his employee id 4912) told me that as I was privileged customer of RBL, they were going to send us a free cashback credit card at no extra cost. He asked me to verify my details (which piqued my suspicion, but not to complete alert status), and I ended up giving the card holder's name, card number and expiry date. Then he said that to "really" confirm, he would transfer me to their IVR system where I would have to key in my CVV number on the back of the credit card.

Then the call (from [protected]) got disconnected, and I got a call a few seconds later from another number[protected] this time, Abhinav Bhatacharya called himself as the senior executive, and first says his employee id is 4952 then shortly changes it to 4922. Then he tells me would transfer me to IVR system where I would have to key in my CVV, but only after he tells me to do. Then I hear a bunch of tone-dials - this is indicating this scumbag is keying in my credit details into his device, and is priming his device with the information I have already provided. That's what really alerted me I am in the process of being scammed. I started asking this scoundrel to prove that he is from RBL bank other than the spoofed information he gave earlier. That's when his tone COMPLETELY change and he started being extremely rude, saying things like "how dare I talk to him like that" and that he is "not asking me to tell him my CVV number, but only key in to the IVR". Incidentally, the IVR system was saying "please enter your transaction id" - this is another MAJOR warning flag - this means that the device was primed to make a credit card transaction if I had keyed in my CVV number.

Thank goodness my son stepped in the middle and was able to prevent the card fraud from happening. However, fearing the worst, I have had to cancel my card and ask the bank to issue a new one.

I searched both the numbers in india mobile registry and both are turning up as Delhi mobile numbers. I reqest you to please get the police to hunt down these scumbags and put them behind bars.

I have the full call recording in case you need proof of this having happened. Please let me know.