RBL Bank — fake credit card promises

Address:

Chennai, Tamil Nadu, 600100

I got a call from rbl bank regarding credit card. Actually i don't have any idea to get credit card. But they explained all the benefits and i bit confused if the credit card is declined my cibil score will be down so i conveyed my suggestion to csa, they told they will check eligiblity before applying so that cibil score won't be affected. They get back to me after a half hour and told me that ur credit card pre approval process is got over we can make sure you will get credit card with next 2 weeks. After a verification representative from rbl called me and told your card is approved it will be dispacted with in next two days. Now i received msg hi! We regret to inform you that we are unable to approve your credit card application as it does not meet our assessment criteria... They u guys give fake belief and promises to us. I do have all the call the call records. I'm gonna file a legal compliant over rbl bank