RBL Bank — fraud happened - amount debited from the credit card - stupid rules and regulations - very worst service

Address:	Rangareddy, Andhra Pradesh, 500018
Website:	www.rblbank.com

Dear sir,
My name is chaitanya vinnakota, having a credit card of rbl bank, today (24/11/2017) at 22:40 pm i got a message to my registered mobile number showing ("a charge o[censored]sd 40.70 (Around 2629 inr) has been initiated on rbl credit card ending with the card no 8975 at candypens on 24/11/2017 at 10:40 pm ist"). I never did this transaction and i never shared the card details to anyone. At that time i was in home. I dont know where and who did the transaction. After seen this message from my mobile i was shocked and came to know that fraud was happened in online to my card. Immediately i contacted the customer care and i connected to the customer care executive mr. Rohit and request him to block the card immediately. He raised the request and given me some service request numbers
[protected] fraud has happened
[protected] call back from the supervisor
[protected] blocked the card
And he said me to follow the rules and regulations which i never seen. He asked me to go to the nearest police station and take the fir from them.
This is very pity when i ask my fraud amount to be back to the card they are telling me to take the fir from the station. Why should i go to the police station and file the fir for this? Is it my problem? I am using other credit cards from the past year and i never faced these type of fraud transactions.
Very very very very disappointed service from the rbl credit card which i never expected these type of rules and regulations when a customer approach the customer care. I dont know what they are going to do. I dont want to file fir for this... If the deducted amount will not refund to my card i am going to cancel the card. Very worst service i never seen when compare to the other bank credit cards. If they want any information regarding this i will be always with you and them but except filing the fir. Why should i go to police station? Whats wrong with them? Problem is from their end and they need to solve.. Why the customer should suffer with these type of rules and regulations? In this regards i request consumer forum to take the necessary and serious action on the rbl credit card and kindly arrange the new rbl credit card with in 7-10 days with the refund frauded amount from them

Thanks & regards
Chaitanya vinnakota
Mob: [protected]
Allapur, borabanda
Hyderabad - 500018