RBL Bank — fraud inquiry in my cibil report

This bank is a fraud. I never even enquired about any rbl bank credit card or any service. But when i checked my cibil report, it showed an enquiry for credit card.

I checked my cibil report for the first time this year and i was surprised to see couple of enquiries of credit card.. I am guessing someone with my pan or adhar enquired to sell any product.
We all know the enquiries affect cibil score.
I mailed them but they haven't responded to the complaint yet.
Same nonsense reply we would respond to you in x days.
I complained on twitter also but the same stupid reply that we will connect with you. I shared my number with them in dm but i am yet to receive any call / message.
I have been waiting for many days for any reply from this bank.