RBL Bank — fraudulent transaction from my rbl credit card.

RBL Bank — fraudulent transaction from my rbl credit card.

2 22hemant from Jaipur, Rajasthan May 5, 2020

Sir, With due to regard, it is to inform that on 05.05.2020 at 12.03 am ist a 12 fraud transaction rupee 79.0 inr has been made for google proxima beta and 1 fraud transaction rupee 706.74 inr has been made for spkpnbu mrarxv, total fraud transaction amount :- 1496.74 inr has been mode, without using otp validation from my rbl bank credit card. However, i didn't made any such transaction as i have 15.03.2020 and after that i didn't made any transaction from my card.in this regard, it is aslo inform that on my card international usage/transaction has already been locked and this of the fraudulent transaction on 05.05.2020 has been done. It is also to point out here that i didn't get any sms on my registered mobile number regarding any otp or messages for deductions of amount and when i checked my application is shows the fraudulent transaction made on 05.05.2020 and accordingly when i have checked my e-mail account a mail has also been received in the inbox which shows that your rbl credit card has been swiped which is not possible as i am at my home and my card is lying with me. After viewing the above messages i'm immediately trying to called the customer care number/emergency number to report the complaint but unfortunately due to covid-19 rbl bank shutdown customer support center, finally i have decided to mail rbl credit card customer care e-mail address for fraudulent transaction complaint, and i deactivated my rbl bank credit card for usage thru mobile app. Also please find attached fraud transaction snapshots. I had complained to rbl bank for above fraudulent transactions, but didn't get any response from rbl bank side. Please look into this matter and provide me regulation asap. In view of the above, it is requested to look into the matter and re-credit the fraudulent transaction amount in my rbl bank credit card account. Thanking you.. Your faithfully Hemant sharma Registered mobile number :- [protected] Registered e-mail:- [protected]@gmail.com +5 photos Was this information helpful? No (0) Yes (1)
RBL Bank customer support has been notified about the posted complaint. May 05, 2020 Updated by 22hemant Dear all, Fraud transaction happened with me on 05th may 2020 with my rbl bank super card. I logged complain in bank, cyber crime police station and google as well. But still amount not refunded. This is very dangerous bank. This bank is not providing secure and safe credit card. Below message i received. Alert, you have spent inr 1496.74, usd 9.33 and many more at google proxima beta using your bajaj finserv rbl bank super card ending with x8887 on[protected] without using otp/pin. Need your support for refund. Regards Hemant sharma May 08, 2020 Updated by 22hemant Dear Ma'am/Sir, Today Someone (Mr. Suraj Singh, Contact No :- [protected]) called me and asking me about my RBL bank credit card fraud transaction charges. He said. He is calling from consumer court and he is the person whom handled my RBL bank credit card fraudulent transaction case. He said right now there is some issue from RBL bank due to covid-19, so bank is not able to transfer your fraudulent transaction amount into your credit card account. and he trying to connivance me that he will provide me coupon code against my RBL bank credit card fraud transaction. And also he said that i can use this coupon code in any wallet account. And i told him. let me call my bank and ask. my bank if is there any person available whom providing me this types of options. He said i have only 72 hours to accept this offer, otherwise offer will closed after next 72 hours So is it true or false ? Please look into this matter and provide me solution ASAP May 14, 2020 Updated by 22hemant Still My issue was not resolved by RBL bank. RBL bank sent me statement with included fraud transaction charges and force me to pay amount otherwise, they will charge penalty charges after the due date. Hello.. Consumer Team Members please look into this matter and provide me solution as soon as possible, because RBL bank not provide me solution.
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