[Resolved] RBL Bank — international fraud transaction from my rbl credit card

yjkhandare

Address:

Elite Homes Room No 305 SUKAPUR PALIDEVD PANVEL

Respected sir,
Myself yallappa jyotiba khandare living in panvel. I'm using rbl credit card since 2 years. On 27th september 2020, timing 23.00 pm. 4953 rs. Fraud transaction taken place. Due to fraud transaction, 4953rs. Rbl bank declined this transaction.
On 28th september at 4.00 a. M. Again fraud transaction of rs. 20, 884 international transaction was done. This transaction is not declined by rblcredit card bank. I, have not done any such kind of transaction.
Details given below are very true to my knowledge.
1. I came to know about fraud transaction when i received fraud transaction email from fraud control room.
2. As soon as i came to know about fraud transaction i tried to complaint and block my card through app, calling rbl customer care etc.
3. Immediately, at earliest i contact rbl credit card bank and complaint regarding fraud transaction and requested to block my card.
4. As per rbl customer care department it was international fraud transaction but i have never enabled international use on my mobile app. It was disabled international use on my mobile.
5. Because of these fraud transactions it crossed credit card's overimit amount and how bank approved this transaction is a big question mark?

My credit card number is [protected]. Bank name - rbl credit card.

Register mb no - [protected] alternativec contact no [protected] email [protected]@gmail.com

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Sep 29, 2020

Complaint marked as Resolved

My problem is not yet resolved by RBL credit card Bank I received email about fraud transaction from RBL credit card fraud control department. This is email address [email protected] I called customer care on 02262327777. I haven't received any message or call from RBL credit card Bank thereafter.

RBL Bank customer support has been notified about the posted complaint.

Sep 29, 2020

Updated by yjkhandare My problem is not resolved.

Respected Sir,
Myself Yallappa Jyotiba Khandare living in Panvel. I'm using RBL credit card since 2 years. On 27th September 2020, Timing 23.00 pm. 4953 Rs. Fraud transaction taken place . Due to Fraud transaction, 4953Rs. RBL bank declined this transaction.
On 28th September at 4.00 a.m. again fraud transaction of Rs. 20, 884 International transaction was done. This transaction is not declined by RBLcredit card Bank. I, have not done any such kind of transaction .
Details given below are very true to my knowledge.
1. I came to know about fraud transaction when I received fraud transaction email from fraud control room.
2.As soon as I came to know about fraud transaction I tried to complaint and block my card through app, calling RBL customer care etc.
3. Immediately, at earliest I contact RBL CREDIT CARD Bank and complaint regarding Fraud transaction and requested to block my card.
4. As per RBL customer care department it was international fraud transaction but I have never enabled international use on my mobile app. It was disabled international use on my mobile.
5. Because of these fraud transactions it crossed credit card's overimit amount and how bank approved this transaction is a big question mark?

My credit card number is [protected]. Bank name - RBL credit card.

Register Mb no- [protected] alternativec contact no [protected] Email [protected]@gmail.com
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Complaint marked as Resolved
Sep 29, 2020
My problem is not yet resolved by RBL credit card Bank I received email about fraud transaction from RBL credit card fraud control department. This is email address [protected]@rblbank.com I called customer care on [protected]. I haven't received any message or call from RBL credit card Bank thereafter.

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My problem is not resolved