RBL Bank — moneytap

I had applied for and received my rbl credit card
Through the moneytap app.

I am unable to transact with my credit card either online or without pos machines.

When i try to transfer money to my bank account using the moneytap app also, the app throws an error saying bank not authenticated. I’ve attached a screenshot of the error. Kindly guide me.

I have been trying to reach customer care but unable to reach a customer care executive. I have tried mailing but haven’t even received a response.
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    RBL Bank Phone
    +91 22 4302 0600 [Corp Office]
    +91 22 6115 6300 [Banking Queries]
    +91 23 1265 0981 [Admin Office]
    RBL Bank Address
    Mahavir, Shri Shahu Market Yard, Kolhapur, Maharashtra, India - 416005
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