RBL Bank — pathetic experience at rbl

Address:

411006

Hi,

I feel mistakenly i thought of having a personal loan with you. Here are number of issues.

1. Without final concern the loan was disbursed. Till then i did not even knew the loan amount and the would be rate of interest.
2. After complaining about it i get requesting/harassing/threatening calls to accept the loan. Finally, it was my convenience i accepted.
3. Since, last month the emi amount stopped debiting my account and so i started getting call from different number and asking to pay emi amount in cash/cheque/neft. "this seems a technical glitch since the introduction of gst the emi is not getting debited and something that needs to be updated and the procedure is on and it will take 3 months to activate ecs" is what ur officials said.
4. Last month i did neft to pay the emi.
Along with this emi payment there is also another rs.58 approx amount debit to my account from rbl, asked your people they have no clue. I can share you the details of it i someone calls me to explain that thing.
5. Last month's emi was cleared as i did it neft, considering may be one time activity, this month right from the month start your people are calling me continuously to remind me paying the emi through nefi. Bloody, i have my other stuff also to do. I don't understand the login of the rise in necessity of i doing the neft payment.
6. Worst things is if i miss to answer there calls these reminder calls come at least for 10-15 times in a day to get the payment.
7. Firstly, i need a written confirmation from you to understand, is it my responsibility to make the neft against the loan repayment, if not then wait till you guys are able to start the ecs and then debit me with the emi of as many months would be due without charging me a penny extra.
8. Making neft would have been an easier way for me to clear the due by paying through neft. But the irritating follow up calls from your collection people annoyed me to an extent to finally deny them for neft and ask them to get the same debited from account post activation of ecs only and for which i have had now to write this email. All this just because your people misbehaved.
9. I have a loan with hdfc too all my emi's are smoothly getting cleared what's the problem with rbl?
10. Look at the numbers below that i get calls from.
Specially, the first number ([protected]) this guy has the audacity to say that "you don't intend to pay the emi". After several warning to lower down on his tone still keeps on arguing and finally i had to tell him to ask his manager to call. Shamelessly, he calls back asking how do you disconnect my call?? Wow!! What are his expectations! Guys! Speak to him, please!!. I had to tell him not to call back else will complain to police, he fearlessly says "go ahead". Great!!
Is this all done at rbl!
Sad!! How would you compensate me on such harassment that i have been going through for last 20 days???

Thanks i got a loan from you when i urgently needed it. I am bind to pay your dues i will pay it surely and on the terms that we discussed.
Get this sorted for me.
A. Stop your collection agency calls immediately.
B. Immediate activation of esc to start the emi debits
C. If b option is not flexible get me an email explanation for paying the dues through neft by the customer, with a reason for not being able to keep the emi on hold when your systems are not equipped to activate ecs and debit the account.
D. How would you compensate me over the harassment i had to face?

Number that i got calls repeatedly to make payments.
[protected]
[protected]
[protected]
And many more different numbers.

Hopefully, please do something about it and respond.

Regards,

Sagar sanai
[protected]