RBL Bank — payment not updated - continuous torture for almost 30 days

Address:

560094

It is at my utmost frustrated and helplessness situation with which i am raising this complaint. I have made my payment on 6th february, 2019 for my rbl bank credit card through paytm. It's been almost 30 days and yet am receiving calls and mental harassments from the collection department stating that my dues are pending and i didn't make the payment. Have raised multiple complaints with the bank's customer services yet no response. Have checked with paytm and paytm confirms that the payment was successful. Have shared the transaction id also with the bank yet they are incompetent enough to check that instead they harass me over call daily. After some twenty days of my payment only i was told that the payment made through paytm or any other wallet is not acceptable. I was not informed on this neither by bank nor by it's representatives anytime before. This mental harassment is increasing day by day which may force me to take some life changing extreme decisions. Rbl is one such bogus bank ever. Please don't bank with them.