RBL Bank — rbl credit card rejected

Address:

Coimbatore, Tamil Nadu

I applied for rbl credit card, documents was collected from me and phone verification was also done. Got a email request seeking clarification on certain points (Application no:[protected]), registered mobile number was [protected]. Now got a message from bank employees that card is rejected due to duplicate pan card, which i don’t have. It is totally false reason for rejection, if i have duplicate pan then how come other banks have issued credit card to me. No response from rbl bank for my mail.