RBL Bank — RBL Super Card Cancellation Issue

Hi Team,

Myself Saideep, holder of RBL Super card (credit card), wanted to bring to your notice that I placed multiple requests for my credit card cancellation but none of them are properly addressed.

I am facing a severe inconvenience as I am not receiving any calls from the back end team on the credit card cancellation confirmation but just a message always as below (got this message multiple times):

"Hi! We tried calling you for cancellation request of Bajaj Finserv RBL Bank Supercard(XX8088). We will try again on 06-Jan, 9am-6pm"

I raised 2 requests/complaints and there was no proper response, below are the complaint details.

Complaint Details:

1. Complaint number 24310192, raised on 31st December, 2020, but I never received a call from the backend team regarding confirmation of credit card cancellation but they just sent me a message as the one highlighted above.

2. Complaint number 24471222, raised on 4th January, 2021, but I never received a call from the backend team regarding confirmation of credit card cancellation but they just sent me a message as the one highlighted above.

I cannot raise multiple requests like this and keep waiting to get a confirmation call from the backend team. I still donot understand a point here, when I am receiving messages on my mobile why is the team saying that I am not reachable for calls. Also, I specifically mentioned the call timings to be between 9AM to 12PM.

I tried reaching the customer care regarding this issue but they are just logging the complaints and forwarding them to the backend team but it is not helping me in any way.

I also drafted emails to [protected]@rblbank.com and [protected]@rblbank.com (please find the attachments as reference) but never heard back.

I am very frustrated now and I would like you to take this email as a serious escalation from my side and get my credit card closed as soon as possible. I cannot keep waiting for the confirmation calls from the backend team which is not happening for the last 9 days and I don't think it will happen now.

Thank you.

Regards,
Saideep Telukuntla.