RBL Bank — Regarding my r- shield insurance cancel & refund my amount in my card

Address:

D- 22 rajnagar RDC ghaziabad

Sir,
i want to complain to you againt rbl bank, sir i had took a new credit card form rbl bank and after that without my permission you had started a insurance policy on my card which i don't want and had complain bank earlier also, after that the insurance is pre closed but the total Emi Amt. pending of Rs 13270/- yet but the refund amount is pending while Rbl Bank send to me confirmation that my insurance has been cancil and my amount 15000 is revised in my card ( 7297) but it is and pending now and my card apps shows me total outstanding 13296.86/- yet i want to close this policy matter and total refund also and due to this am facing very much problem as my both card are blocked, so pls take any query about this as soon as possible i want to zero outstand in may card as soon as possible pls make my card unblocked .am not able to pay any type of payment .either u can remove this card from my account .i attached a screen short for ur reference pls find the same and revert as soon as possible

Thanks

Details are given below ..

Name - Anil Kumar
Card No- [protected]
Insurance policy Issue Date - 04/11/2020
Policy No[protected]
M-[protected]