RBL Bank — reversal of yearly membership fee

Address:

400066

I have sent mail`s to customer care requesting to close my rbl bank platinum maxima credit card ending with 6780 as early as possible, as i am not using it any more, but not getting any reply.

My first mail requesting to close my rbl bank platinum maxima credit card was on 10th november 2017 and 2nd mail sent on 13th december 2017 which was acknowledge same day by reshma kanojia, even after sending mails you from rbl bank credit card department charged me 2nd year annual fees of rs. 2000/- plus gst which is rs. 2360/-

I received call from rbl bank to upgrade my card but when i told them that i don`t want to use this card anymore and want to close this card, i was told to call customer care which is very very difficult for a common men, i any how managed to call customer care i got a reply that rbl bank will not reverse the annual fee charges and i`ll have to pay this amount (This annual fee charge is for the next year which i haven't used)

Again i`ll give a last try requesting you to close my card and also reverse the annual fee charges of rs. 2360/- or i`ll have to send a mail to ombudsman, head card service then consumer court, my due date is 11th of january 2018 again rbl will charge me late payment fee if don`t pay my dues, this is why our cibil score gets effected, this is for sure i am not going to pay any amount to rbl bank credit card ending with 6780.

Thank you
Chetan hasrajani