RBL Bank — Unauthorized credit card charges, unethical behaviour

Address:

Rupnagar, Guwahati

Myself Pranjit Thakuria from Guwahati, Assam. I am a old costumer of your bank, Bajaj Finserv. I have already taken 3 nos of Loan worth rupees 53, 290 INR and which where closed accordingly.
Looking to your systematic process and friendly behavior, I have developed faith on your bank and your product. Suddenly on 23/10/19 a person called me up and suggest me to take RBL Super Credit Card. As it was a telephonic conversation, I was not able to get all my queries related to Credit Card. ( Recorded Audio is available with me). I just told one thing that I have a trust on Bajaj Finserv hence I will take the credit card.
The very next day another person called me and ask me to provide my documents which I provided accordingly. I asked him about the hidden charges if present but he did not tell me about fine charges, Finance charges, Late fine etc. ( Audio record is available with me).
Because of the good faith I purchased the RBL Bank Super Card and used it accordingly in my day today life.
The first bill I got on 18.11.2019 having 3945.82 including the Membership fees of 999, which I had paid on time. The second bill was 5220( From 19.11.2019 to 18.12.2019), which I was unable to pay because I lost my job during this time. After that I had not used this credit card for any purchase.
On 24.01.2020, another new person called me up and inform me to pay 6506.74 (This includes various hidden charges). I told that person that I am unable to pay this amount at this moment as I lost my job and request him to convey my messages to the proper authority and asked him to closed my Credit Card so that there won`t be any further charges. ( Audio record is available with me).
I thought the authority will listen to my request by closing my Credit Card, and accordingly I will pay the required fees. But since then every month I got several calls and text messages from your end where my payable amount is increasing per month by imposing various charges. Due to Corona Pandemic, I could not get job till now.
Now your agent asked me to pay 8, 700 INR as a final settlement amount and the text messages and number of calls are increasing rapidly. I got 25-30 calls in one day asking money along the the texts which mentally harassed me a lot.
Therefore, I just want to inform you that, I am able to pay only those amount which was purchased by me that is 5250 INR and rest was hidden charges imposed by your end.
Hence, it is an earnest request to you kindly see this matter and resolve this issues as soon as possible.

Regards
Pranjit Thakuria.