[Resolved]  RBL Bank — Unauthorized insurance enrollment, failure to deactivate and reversal of charges

Sir/Ma'am
This is to bring to your kind notice that after repeated emails (on 06/07/2021 and 19/07/2021) to RBL Bank customer care ([protected]@rblbank.com) regarding the cancellation of the unauthorized activation of multiple insurance insurance plans without consent on my RBL Bank credit card, the request was NOT fulfilled against the Ref IDs: 32886858 and 32886710.
On checking the card statement today, I found out that there is a charge of Rs 553.35 for "Preclosure of EMI (R SHEILD)" and an EMI (002/012) of Rs 64.98 for R SHEILD. I am NOT bound to pay any charges for any insurance policy or whatsoever that I was enrolled into WITHOUT my consent.

Please cancel the unauthorized insurance policy and reverse all the charges immediately. If this request is not fulfilled within 2 days (25/08/2021), a complaint will be lodged with the Consumer Court of India and I will stop payment of all EMIs and dues.

Regards
Santosh Kumar Porel