RBL Bank — unauthorized transaction

Address:

500008

Hi,

The worst service, with out any prior notice and confirmation from end, they have debited 12000 rupees regarding a insurance policy which i have not opted. And also charged 999 as they informed it will be only 500 rupees per annum.
Request all not to have rbl credit card, seems they are doing this intentionally.
Without any confirmation from me debited 12000 rupess and no service and unable to reach any customer care number and no response from the bank side. The worst and cheap tricks from the rbl bank. Please do the needfull to get my amount reversed.
Regards,
Soujanya