RBL Bank — what does reject ops in credit card status mean?

Address:

500010

I never applied for the card, the customer care itself called me multiple times and they have taken documents and also called me and said my card has been approved and will recieve it in few days not when i check the status of the card then they are showing as "reject ops", what does it mean?

Does it mean my card has been rejected, if yes then what are the reasons?

You just cannot call people and ask documents and waste there time, its about my cibil status.. And i want to get my question answered asap or else i will not hesistate to go with law suit.

My application number is #cc37lvk36d