RBL Bank — why am I liable to pay for rbl security issues

Address:

Bangalore, Karnataka

Following is the reference mail i got from rbl about transaction destitution and why am i liable to pay for rbl security issues. I never shared my card details and otp.

From: cardservices
Date: mon, jan 29, 2018 at 9:33 am
Subject: regarding your rbl credit card account * * * 9339
To: "*@gmail.com"

Dear sir,

This is with reference to your email regarding the disputed transactions on the card account.

We refer to your dispute regarding the following transactions debited to your card account:

Date merchant amount

29.10.2017 google *zhuoxing rs. 6818.79

29.10.2017 google *zhuoxing rs. 6818.79

We would like to inform you that as an immediate step, we will be provisionally crediting your card account with the disputed amount and the same will be reflecting as a part of statement of account dated 17.02.2018.

Kindly note that this case is under investigation and we shall revert to you after receiving necessary clarification from the merchant by the 05.03.2018.

We request your patience in the interim.

You may quote the reference number [protected], in case you need any further clarification on the above.

Assuring you of our best services.

Yours sincerely,
Service delivery-credit cards