[Resolved]  Redbus — bus cancelled and refund not processed

Address:

635109

I've booked a ticket logged in by an old email address of "[protected]@gmail.com" and reserved a seat on a bus for traveling from madurai to hosur, the following are the details,

Passenger : mr.ravi
place : Madurai - Hosur Sunday, February 10, 2019
Seat no: 28
Pnr no : 1456566
Ticket number : TN3A59840982
Contact no: [protected]

payment Bank Detail
A/C : [protected]
IFSC : HDFC0000351
BRANCH : HOSUR
BANK NAME : HDFC BANK LTD
MICR CODE : [protected]
BENEFICIARY : RAVI VENKATESAPPA

On the date of journey, the "bus did not arrive to the station" and while enquired at the counter, i've been told that the bus has been cancelled.

While i contact the redbus service number, i've been told that this matter is forwarded and i shall be contacted or matter be solved within 2days of time,

I waited for few days and again called to enquire, i've been responded just as same as the last time, since then i've been waiting for their contactor refund of my payment.

I've submitted a copy of my online ticket, by attachment.

I humbly request you to solve this matter as soon as possible.

Thank you.