Redington India Complaints & Reviews

Hi,

Im Dharmesh Goswami a resident of Gurgaon. I had purchased a Blackberry Torch 9800 in the month of Dec 2010. The Handset development Slider problem and got replaced by Redington India Private Ltd. The new set again gave me the same problem, to which the company replaced the same in 7 working days. to my dismay, this set has also developed the same slider problem

Now I have been sendint mails to redingtons india head for a solution, the reply i received was that a representative will get in touch. Mr. Rohit Bali from Reddington cald me and explained that the technical team is looking into it and will come up with a permanent solution. I requested him that i have twice visited your service center and not interested in repeating the same.

This communication happened 3 weeks back and Im yet to hear from Reddington.

I would like to register my grievance against redingtons unprofessional attitute towards consumers like me.


Dharmesh Goswami
dharmesh.[protected]@gmail.com

HI,
This is SUNIL GUPTA an Account Manager in TATA communications Ltd., New Delhi. Working in a US shift time zone. We got offer from company to buy Blackberry handset and get the reimbursement.

I bought a New 9300 Blackberry 3G Mobile phone from E-Future at Nehru Place, New Delhi on 3rd of June,2011 ( Friday ) evening and went to the office. On same Day in office, when I checked my handset by just putting Battery and switch on without SIM, I found there is problem in Track pad of Handset and decided to replace it on Monday.

Monday morning to call to E- future, Nehru Place from where I bought my handset, they said you need to visit your nearest Blackberry Redington customer service centre. On Tuesday, 7th of June,11 I visited to Lajpat Nagar , New Delhi Redington Blackberry service centre with seal pack of all Accessories and Un used Blackberry handset along with box.

They have checked the handset and told me that we need to wait for 24 hours to get approved for DOA to change handset with Accessories and kept my box including all seal pack Accessories and called me to come tomorrow after 1 PM and gave me the acknowledgment receipt of Box.

Next day, 8th of June,11 Wednesday, I reached to service centre to collection DOA and change the handset. And found till then they had not received approval for DOA and called me to wait and I wait for almost around 4 hours there and after around 6 PM they gave me DOA with my BOX and told me to get it change from E- future by showing DOA. I check thoroughly Box and found that charger seal is opened and looks replaced and older but did not notice for DATA CABLE, I told the person about replacement of recharger and he said your Accessories will also get change with your handset so no worries, because I was getting late for office and ran to E-future to change handset and Accessories.

At E- future, when I opened blackberry Box which I collected back from service centre with DOA and found my Blackberry handset charger had been replaced with old charger and DATA Cable was not in Box. Then I tried to call service centre but by then It was closed around 7.30 PM, then E- Future had change only my handset.

Next day, 9th of June,11 Thursday, Morning. I reached again to service centre Lajpat Nagar and complaint about replacement of charger and missing of DATA Cable. He said I can change your charge with your New One but won’t give the DATA Cable. Then I said both the things have done here. Replacement of charger with old one and theft of DATA Cable. But they are not ready to give back my Data Cable.

Now, I want Redington to investigate and take action against the Persons of Lajpat Nagar, service centre, New Delhi under RTI Act and get back my New Blackberry Charger and DATA cable ASAP.

IF I don’t get any response from you or action against them in next 24 hours, I’ll lodge complaint in consumer forum and will sent copy of this letter to nearest Police station of Lajpat Nagar and lodge a FIR as well to action against and due to all this, I lost 1 day office, time and CAR fuel will charge for it as well.

You can contact me at below mentioned info

Waiting for your response.

Thanks
Sunil Gupta
Global Voice Solutions
3rd Floor, VSB
Bangla Sahib Road
Connaught Place
New Delhi
INDIA

+[protected] Direct | +91 [protected] Mobile
515047 IP Phone | (+[protected] US Direct
sunil.[protected]@tatacommunications.com | MSN : sunil.[protected]@hotmail.com

1. Purchased a ‘Blackberry Bold 9000’ handset (hereinafter referred as ‘handset’) having an IMEI No. [protected].

2. The warranty of the handset purchased was valid till 13.02.2011.


3. In the month of October 2010, the handset was not switching on and therefore, had taken the same to the Okhla Service Centre. The handset was returned after repair work after 15 days despite having been told that the same would be repaired in 10 days. It is significant to note that at the time of delivery the handset, the internal components like Warranty seal etc. were not shown.


4. January 2011, again faced the same problem and on 29 January 2011, took the handset to Okhla Service Centre. I was informed by the executive that the warranty seal was tampered.


5. On 3rd February 2011, i was informed by the executives that the handset was sent to Blackberry HLRC for warranty check, when it was found that the WARRANTY SEAL was missing.


6. I responded and tried to explain the executive that it was not possible from my side because whenever there was any problem with the handset, the same was taken to the authorised service centre.


7. It is noteworthy to mention that it is not feasible that a person would take sophisticated equipment like Blackberry handset under warranty for repair to open market, which would be upon payment.


8. It is not even remotely possible for me to remove (not even tamper as the reason given by your executive is missing) the warranty seal, which won’t serve any purpose to me. Moreover, I had taken his handset for repair only in October 2010 and thereafter in January 2011 and both the times to the service centre at Okhla.


9. According to the executives Blackberry HLRC has rejected the warranty of my handset for the following reasons:


“a. Pad component is damaged due to badly rework.

b. Pad of the battery connector rubber badly rue to which phone power on intermittently.

c. Warranty seal is missing.”

I have procured Blackberry 9700 last year in March and had to send it to authorized service centre in December, Redington India Pvt. Ltd., in Okhla, New Delhi. I had to send it to them as the trackpad was not functioning. Though my handset was under warranty but still they charged me 1500INR for servicing. To my utter surprise, they were not in a position toocked justify why did they charge me the above amount. Now again I am facing the same problem with the trackpad and have to send it back to them. I politely requested for a replacement of the current handset as it seems that this particular handset has some sort of manufacturing defect. But I was very rudely told that "DO WHATEVER YOU FEEL LIKE WE WILL NOT REPLACE IT". I tried to make them understand that my warrnaty would be over early next month and as it is a defective handset the repairing cost would drill a hole in my pocket.

I am really shaken by their behaviour and regret buying a BLACKBERRY handset. I spent 30000INR for a better technology which turned out to be a fiasco.

Satirtha Biswas

Dear Concerned person

I have purchased a Blackberry mobile 8350 dated 16.06.2010 IMEI No: [protected] from Mobile store against the invoice no: 61059.

According to warranty contract, this handset is still under warranty. On date 3rd december, this phone's display occured some problem and i deposited the same on 9th december 2010 to Redington India Limited Okhla.

After few days they said that this phone had water seapage problem and it cannot be repaired niether under service contract or on paid expenses.

I tried and talked so many peaple in Redington like Mr Rohit Bali (Team Leader), Mr Deepak and they all are in denial mood.

Now pls suggest me how i can rely on a company of such a good name and denying the services they have promised at time of purchase.

Need justice on the same.

Mithilesh Kumar
[protected]
[protected]@gmail.com

I have submitted my laptop adapter which is under warranty at Redington India Limited, Somajiguda, Hyderabad on 14th August 2010. I was told that it takes one month to get the new charger. When i tried calling after one month phone is always busy for a week. Then i made time to visit Redington office. To my surprise, the receiver of the phone is kept aside. When i questioned engineer on this, i got a reckless answer that - "You want me to talk to you or keep answering phones?". After lot of discussion on this, phone was made available at the office.

From then onwards, phone was made available and to my surpise i came to know after 30 days that my request is not yet sent to Toshiba. Till today(8 Nov 2010) when ever I call Redington I get an answer that it is going to take 5 days more. After 5 days again i get the same answer. It is very very frustating with the time and energy i have wasted i would have bought new adapter.

Can somebody help me with the escalation point of Toshiba as this is total damage to reputation of Toshiba.

I had purchased my Blackberry Gemini 8520 from a mobile store in Chennai and only after purchase I knew it was a officially unlocked device and not a usual Airtel Blackberry, I was upset at first as I have nearly 3 years of experience with Blackberry service at Airtel and its just awesome they do it so professionally. I used a Rs.999 (approx. USD $20) worth cover for the phone from case mate, after a month and few days the display brightness...

Dear Sir,

I worked with Redington India Ltd. Gurgaon In year[protected].
I was following up from my gurgaon office for the PF but no result found as I am now shifted to Bangalore.

I submitted all my documents to my employer for the PF on December 2009.

They said that my documents has been send to your office, but when I am checking the status online for my PF, it is showing documents not received by this office.

Employer Name : Redington India Limited. Gurgaon
My Details : PF No. TN/31204/1689
My Name : RAVI KHATRI
Employee Code : 2649
DOJ : 26-July-2004
DOL : 31-Oct-2005

Kindly help me.

With Regards,
Ravi Khatri
[protected]

Hello i am T.Muthukumar from Chennai, i purchased Blackberry 8520 on 21.11.2009.In the mid of June my Blackberry suddenly experienced with Heating problem (even within warranty period ie. the 7 months of purchase)and the battery drains quickly after every charge even without a call made or received.I submitted my smart phone to redington service center @ Chennai on 29.06.2010,they told that they there is no service facility in Chennai and need to sent to Bangalore for inspection and service.On 9th July a person from redington Chennai called and told my phone has water log and doesn't serviceable.I told them it was not true since there is no chance of water getting into my phone.

This type of answer clearly show their excuse for their inability to service the product,it was also confirmed when i saw the similar heating problem has been raised by a friend from jalander,but his phone has been service thrice with no solution provided.

I would like to say to the consumer forum and concerned department to take strict action and regulate the service provided by this kind of in able service providers "Redington India".

Friends beware of Brands that may ruin your money.

DEAR SIR,
THIS IS TO INFORM YOU THAT I HAD A PROBLEM IN BATTERY OF BLACKBERRY AND I HAVE GIVEN THE BATTERY FOR REPLACEMENT ON 29OF APRIAL,ITS IN GUARANTY.I HAVE GIVEN THE BETTERY FOR REPLACEMENT TO REDINGTON INDIA LIMITED SERVICE STATION OF BLACK BERRY.AND I HAVE RECIVED THE WORK ORDER NO.LUK/BB/10/00045 FROM THE SERVICE CENTER.BUT TODAY ITS 4TH OF JUNE AND STILL I HAVE NOT RECIVED AND COMMUNATION FROM THEM,AND GUARANTY IS GETING OVER AND THEY HAVE NO VALUE TO GIVE ANY RESPONCE.
KINDELY HELP ME IN THIS.


THANKS
ROHIT KAPOOR
[protected]

I have given my Moto Q mobile at Redington Motorola Service center, Andheri for repair and it Work order No. is AE/MO/09/03021 NO dated 25/02/2010. but till today i have not received any information regarding it, i am continuously calling on the landlines No. 30893703/ 04 / 05 but bell rings on take the phone.Please provide me the other contact No on which i can inquire about my Mobile.

Please look in to this matter personally.

Thanks & Regard

Ayub Khan

hi sir
i am mohd atif ...my friend send me courier 29/01/2010.but till now 04/02/2010 i have not recived my important courier...it is very important couries...related to my company...my courier docket no is-(B[protected]......my suggestion is plz open vegatable shop it is benifit to ur company...closed the courier company because o[censored] r not under stand ,,,,customar and customar fellinges...
thanks
atif khan

Dear Sir,
I am shocked with the insensitivity shown by Redingnton staff who have refused to even register my complaint regarding sub-standard blackberry bold handset purchased only 5 months ago for Rs. 33,000/-. The handset is giving a worn out look and the entire metallic panel is off the metal colour. The battery gets completely discharged in half a day. The Redington staff have only registered a complaint with regard to battery. I want a complete replacement of the handset and/or body of the mobile and the battery. Also, the cheap endorsement hand written on the job sheet in the remarks column, which is not even readable, shows that they somehow want to extort money from bonafide unsuspecting consumers even for handsets under warranty on some false pretext. I am an Advocate-on-Record in the Supreme Court and am suffering immensely on account of not having a blackberry hand-set. The same has resulted in pecuniary losses apart from causing inconvenience. I also have clientèle abroad and need to be constantly in touch with them through blackberry mail/e-mail. . I am going to personally take up the matter to Court and would ensure that bonafide consumers are not cheated by either Redington or Blackberry. I have given my blackberry mobile at E-48/4 (1st Floor), Okhla Industrial Area, Phase II, New Delhi-110020 vide work Order No. K-94. The Unit Serial No./IMEI No. is [protected] and MSN No. 20960E15, Model No. Blackberry 9000.
Anupam Lal Das
Advocate-on-Record,
Supreme Court of India.
Mobile No. [protected]

I have a problem with my HP Photosmart c6188 All in one printer with Serial No: MY68QD40ZC. I have contacted HP online support and as suggested by HP I have taken printer to the authorized service provider here in Hyderabad. The service provider is
Redington India Ltd.
F2 1st Floor GS Mall Rajbhavan Road
Somajiguda Hyderabad.

On 15th of June I have given printer for repair, the work order number given by Reddington is HY/09/01475. Also I hold a online complaint with HP, the complaint No: [protected]. The engineer there assured that they will call me with the status of repair within 48 hours, but even after more than 1 week I didn't receive d any call from them. I have contacted Reddington daily for the repair status, but no response from them. When ever i called them, they used to take my work order number, my contact number and tell that they are going to call me within 30 mins, but their 30 mins didn't over till now it seems. Today on 23rd June 2009, I personally went to Reddington, they have replied me that the concerned engineer is on leave so they cannot process my request. This has created problems to me as I may be needed to print important documents.

Over all I am very upset with the service provided by HP and the HP's authorised service providers. Now I want HP either to refund back the cost of printer or give me a new printer for the trouble caused by the provider and the negligence.

Dear sir.,

I have been lodged a complaint in mobile service centre named Redingtion I PVT LTD., 603, 604 Acme Plaza, 6th floor, Andheri Kurla Road, Andheri(E), Opposite Sangam Theatre.Contact no.28395830 Inspite of being under warranty they refuse to repair the same under warranty & replied as it will get repaired within 10 days but u have to pay the charges for the same & the fault was blast in battery at the time of charging the mobile. My bill no. is 9591 dated 25/05/08 the name of the store is Gunjan Time Sales and service & it is of MOTOROLA MOBILE HANDSET.

Kindly look into matter and pls take a necessary action.

Thanks,
PRIYA RAMA DEVADIGA
502 PARVATI APARTMENT,
YESHWANT NAGAR,
VAKOLA, SANTACRUZ(E),
MUMBAI-55
CONT NO.[protected]

Priya.