[Resolved]  LG Refrigerator LG Gl195sl4 — NOT COOLING- POOR SERVICE

Address:

Kozhikode, Kerala

I PURCHASED A LG REFRIGERATOR MODEL LG GL 195 SL 4 IN KOZHIKODE (KERALA) FROM ONE OF THE REPUTED DEALER M/S NANDILATH G MART VIDE INVOICE NO CLT 4272 DATED 23/7/12. THIS WAS FOR THE USE OF MY AGED MOTHER WHO LIVES THERE.
ON 7TH OCTOBER MY MOTHER NOTICED THAT THE SAID PRODUCT IS NOT COOLING. SHE MADE A COMPLAINT TO THE DEALER ON MONDAY 8TH OCTOBER 12. I ALSO MADE A COMPLAINT THOUGH THE TOLL FREE NO OF LG. INSPITE OF CONTINOUS FOLLOW UP WITH THE DEALER AND LG CUSTOMER SERVICE CENTRE IN KOZHIKODE, EVEN AFTER EXPLAINING THAT THE PRODUCT IS USED BY A SENIOR CITIZEN NO ONE TURNED UP FOR 2 DAYS. FINALLY TECHNICIAN TURNED UP AT 645 PM ON TUE 9TH OCT. AFTER INPSECTION HE SAID THERE IS SOME PROBLEM WITH THE GAS PIPE (IT IS CHOKED) AND HAVE TO TAKE THE PRODUCT TO THEIR LOCAL SERVICE CENTRE FOR REPAIR. ON ENQUIRY THAT THE PRODUCT IS LESS THAN 3 MONTHS OLD, AND IS THIS A MANUFACTURING DEFECT, HE COULD NOT GIVE ANY SATISFACTORY ANSWERS. HE SAID THE PRODUCT CAN BE TAKEN OUT OF THE HOUSE ONLY THE NEXT DAY AND CAN BE RETURNED ONLY AFTER 4-5 DAYS. I DID REQUEST HIM TO SPEED UP THE DELIVERY OF THE PRODUCT AS GAS CHARGING SHOULD NOT TAKE MORE THAN A DAY. HOWEVER HE SAID THEY HAVE LOTS OF COMPLAINTS PENDING AND CANNOT HELP. ON 10TH OCTOBER, WED THEY HAVE TAKEN THE PRODUCTS FOR RECTIFICATION, THAT TOO WITHOUT GIVING ANY ACKNOWLEDGEMENT SLIP. THOUGH THEY PROMISED THAT THEY WILL RETURN THE PRODUCT ON FRI OR SAT(12TH OR 13TH OCT) WE STILL HAVE NOT RECIVED ANY COMMUNICATION OR THE PRODUCT. MY MOTHER HAS BEEN TRYING TO GET IN TOUCH WITH THEM BUT NO RESPONSE AS NO ONE WAS PICKING UP THE TELEPHONE. AS YOU WILL NOTICE IT IS A WEEK THAT THE POOR LADY IS WITHOUT FRIDGE AND THINGS LIKE MILK ETC ARE GETTING SPOILED IN HOUSE. WE WOULD LIKE TO HIGHLIGHT THE FOLLOWING COMPLAINTS--- POOR RESPONSE FROM DEALER AND SERVICE CENTRE, NOT UNDERSTANDING THE DIFFICULTY OF THE USER WHO IS A SENIOR CITIZEN, YOU CAN UNDERSTAND THE TENSION AND AGONY SHE IS GOING THROUGH OVER THE LAST ONE WEEK, NO ACKNOWLEDGEMENT FOR PRODUCT TAKEN AND NO FOLLOW UP CALLS AND KEEPING THE CUSTOMER IN DARK. CONSIDERING THAT THIS IS ONLY 3 MONTHS OF PRODUCT, AND THE PRODUCT IS FAULTY, WE HAVE LOST THE CONFIDENCE IN THE SAID PRODUCT AND DEMAND A REPLACEMENT. FOR ANY CLARIFICATION YOU CAN CONTACT ME ON MY MOBILE [protected].