[Resolved]  Next.co.in (Next Online Shopping) — emi charged and product not delivered

Address:

West Bengal

I placed order for a Kelvinator smart chill kwp163 refrigerator
-silver hairline on March 18 , 2013 with Order no #[protected] for
Kolkata location from Next.co.in (Next online store) and a order confirmation mail was sent that
time only and written that you will be called by our representatives soon for final
confirmation and product will be delivered within 5 to 7 business days
but so far neither I got a call nor message or mail regarding
confirmation of order, let alone delivery and moreover after my
continuous call nobody gave me satisfactory reply regarding time and
date of delivery . As soon as seven business days passed, I called to them again by different numbers continuously for 3 days but customer care did not answer my single call. After that I mailed them for cancellation of order and refund my money as I have purchased through Hdfc credit card on emi and I got the message from bank that my first emi is charged such and such amount.
So far no reply has been given by them nor they are receiving calls. Now I want order to be cancelled and refund my emi charged amount back to my credit card account.
For any reply you can contact me on - [protected] and my email id is : [protected]@gmail.com