[Resolved]  Samsung Home Appliances — SHAME SAMSUNG INDIA TOO MUCH HARASSING CUSTOMER FOR COMPLAINT REDRESSAL

TO,
THE CUSTOMER CARE CHIEF/CEO
SAMSUNG INTERNATIONAL HQRS.
INDIA AND KOREA.
SUBJECT:- UNSATISFACTORY AND LACK OF KNOWLEDGE BY OFFICIAL OF
SAMSUNG REFRIGERATOR, INDIA FOLLOWING COMPLAINT.
RELEVANT DOCUMENTS ATTACHED.
SHAME SAMSUNG INDIA TOO MUCH HARASSING CUSTOMER FOR COMPLAINT REDRESSAL :- REMINDER-I FOR EARLIER E MAIL AS SUBJECT “ UNSATISFACTORY AND LACK OF KNOWLEDGE BY OFFICIAL OF SAMSUNG REFRIGERATOR, INDIA FOLLOWING COMPLAINT. RELEVANT DOCUMENTS ATTACHED.
SIR/ MADAM,
GREETINGS OF THE DAY.
IT IS WITH UTMOST REGRETS THAT I AM FORCED TO APPRISE YOU ABOUT THE INCOMPLETE KNOWLEDGE ABOUT THE OFFICIAL DEPUTED BY SAMSUNG INDIA IN NEW DELHI FROM WEST ZONE . ATTENDING PERSON NAME ?? LALCHAND ( ILLEGIBLE HANDWRITING) INTRODUCED HIMSELF AS MANAGED WDSC- WEST DELHI SERVICE CENTRE . IN JOB SHEET HE WROTE IN FOLLOW-UP COLUMN AS VISITED/ CONTACTED MR. MANISH ( ILLEGIBLE HANDWRITING , AS IT SHOULD HAVE BEEN MY WIFE’S NAME AS MS. MANISHA) ON 12TH JUNE 2013 BUT HE NEVER. SMALL MISTAKES BUT BIG IMPACT TO INTERPRET OR REPRODUCE IN COURT OF LAW. VIZ –A VIZ CONVERSATION WITH HIM REVEALED THAT HE WAS NOT HAVING ANY AVERAGE JOB KNOWLEDGE AND WAS UNABLE TO SATISFY MY QUERIES.
FURTHER, THAT, HARDLY FIVE YEARS HAVE PASSED SINCE , I PURCHASED
( ON 04/10/2008 WRONGLY WRITTEN ON JOB SHEET AS 10/10/2010) THE SAID MODEL OF SAMSUNG REFRIGERATOR ( UNABLE TO SEND COMPLAINT ONLINE COZ MODEL NUMBER IS NOT DISPLAYED WHICH IS RT34/2008 XVDS ( MOSTLY FADED WITH TIME) AND IT POSED PROBLEM. OK, WELL I AS A DOCTOR CAN UNDERSTAND THAT MAN AND MACHINERY CAN FAIL ANYTIME , BUT THE GESTURE TO BEST WITH BEST AVAILABLE KNOWLEDGE IS THE KEY TO SUCCESS AND THERE IS ALWAYS A SCOPE FOR IMPROVEMENT. I HOPE THAT CONCERNED, COMPETENT AND REGULATORY AUTHORITIES OF “ SAMSUNG” INDIA AND INTERNATIONAL WILL TAKE THE MATTER WITH RIGHT PERSON AND HOPE THAT THE PROBLEM WILL BE SOLVED VERY SOON BECAUSE AS PER ATTENDING OFFICIAL IT WAS A CONCERN AS HE HIMSELF WAS NOT SURE AS HOW MUCH TIME WILL IT TAKE OR IF SPARES IF REQUIRED WILL BE AVAILABLE OR NOT QUOTING THIS AS OLD MODEL. IF SAMSUNG DECLARES A JUST FIVE YEAR BEFORE PURCHASED MODEL AS OLD SO ONE HAS TO KEEP ON BUYING A NEW REFRIGERATOR/ ANY OTHER PRODUCTS OF SAMSUNG INDIA AT 1-2 YEAR INTERVALS.
HOPING THE BEST OF SERVICES FROM WORLD ACCLAIMED “ SAMSUNG” GLOBALLY.
A COPY TO SAMSUNG HEADQUARTERS , KOREA AS PER AVAILABLE FFEDBACK MECHANISM ONLINE OR THROUGH E MAIL OR ELSE THROUGH COURIER- APRINT VERSION OF THIS AND ATTACHMENTS.
ATTACHMNETS:-
JOB SHEET PROVIDED ON 13TH JNE’2013 WITH WRONG/ MISLLEADING INFORMATION FILLS AT FOLLWUP COLUMN.