[Resolved] Samsung Refrigerator — Not getting proper service from company's service department. | |||||
I have purchased refrigerator 5 years back. I am facing technical problem of cooling. It is not providing cooling properly. I am complaining since 20 days but not getting any firm solution from any of your service rep. you service rep. has takes the refrigerator for gas feeling saying that cooling problem has occurred due to gas choking in circulating tube. They kept fridge for two days and return. but immediately after two days same problem occurred and again we register complaint for 8-10 time in three days but no one responded then on fourth day your rep. came and changed some part saying that there has to be replace some part called timer. after replacing that part after two days that problem occurred again. now i am really pissed off. i am doing complaint since last 7-8 days for the same problem and every time i am getting same answer form your customer care that you rep. wiil call you in two hours & will attain you in 24 hours. till date no one has called or visited. we have wasted around 1700 Rs. and got nothing except headache and mantle harassment. due to summer we are facing so much problem due to your the worst service department in Ahmedabad. now i am very much upset with your service department & i have decided that i will never ever purchase any Samsung product in because if you are not able to provide proper service that its useless to purchase. i am also a marketing person and i know that after sales service is the key to expand sales. but this is my the worst experience of Samsung product. i am going to complaint in mail at your costumer care email and also going to complaint at Govt. consumer court. since last three days i am registering complaint three times a day but getting very careless reply saying the we do not work on Sunday and our rep. will call you in two hours & attain you problem in 24 hours. I felt like your department is playing some kind of game with us or making fun of your customer. I have also send the same complaint on company's website. Was this information helpful? | |||||
Aug 13, 2020 Complaint marked as Resolved | |||||
 4 Comments | |||||
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anybody is here who has faced the same problem before then write here.
I have purchased refrigerator and facing technical problem of cooling in refrigerator (lower)section. Freezer(upper) section cooling was fine.
I am complaining since 25 days but not getting any firm solution from any of samsung service rep. Service rep has changed timer and bio sensor on 16th May 2013. Still problem not solved and we complained again and again.
Next on 30th May 2013 another service rep visited and asked to send the refrigerator at their service station for gas refiling and we agreed to send and we received serviced refrigerator back on 6th Jun 2013.
That also did not solved the problem. It was having same problem at the time of reporting on 15th May 2013, but on 7th June cooling on freezer(upper) section was also stopped.
We have kept on calling their call center and local service center from 7th jun but no service rep has visited and got any satisfactory answer from them for not attending the problem.
we have wasted around Rs.2200 and got nothing except headache, mantle harassment, inconvenience and all the trouble in hot summer due to samsung's worst service department in Ahmedabad.
Now i am very much upset with samsung service department & i have decided that i will never ever purchase any Samsung product again because if samsung is not able to provide proper service than it is useless to purchase their product.
since last three days i am registering complaint two times a day but getting very careless reply saying we transferred your complain to local service center, service center says contact service station. Since I called for samsung repair so it is my mistake now I have to go door to door in samsung offices, instead I have to use some other local repair service.
I felt like call center/service center is playing some kind of game with us or making fun of samsung customers.
I am complaining since 25 days but not getting any firm solution from any of samsung service rep. Service rep has changed timer and bio sensor on 16th May 2013. Still problem not solved and we complained again and again.
Next on 30th May 2013 another service rep visited and asked to send the refrigerator at their service station for gas refiling and we agreed to send and we received serviced refrigerator back on 6th Jun 2013.
That also did not solved the problem. It was having same problem at the time of reporting on 15th May 2013, but on 7th June cooling on freezer(upper) section was also stopped.
We have kept on calling their call center and local service center from 7th jun but no service rep has visited and got any satisfactory answer from them for not attending the problem.
we have wasted around Rs.2200 and got nothing except headache, mantle harassment, inconvenience and all the trouble in hot summer due to samsung's worst service department in Ahmedabad.
Now i am very much upset with samsung service department & i have decided that i will never ever purchase any Samsung product again because if samsung is not able to provide proper service than it is useless to purchase their product.
since last three days i am registering complaint two times a day but getting very careless reply saying we transferred your complain to local service center, service center says contact service station. Since I called for samsung repair so it is my mistake now I have to go door to door in samsung offices, instead I have to use some other local repair service.
I felt like call center/service center is playing some kind of game with us or making fun of samsung customers.
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+91 89 3993 9899 [Customer Care]
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Samsung Refrigerator — lack of proper repairing service
i purchased a samsung refrigerator in april 2004 model no RT44MAMS which has a problem of not cooling since last 3 years . i have been regularly registering my complaint with the samsung customer care but there is no proper response from them . all i get is an engineer who comes and goes without any proper servicing . and when i ask them to make me talk to some responsible person there is no response again...