[Resolved]  Reliance Big Tv — Balance deduction (Unauthorized & double charges)

Address:	Chennai, Tamil Nadu, 603202
Website:	www.reliancedigitaltv.com

Hi, My Reliance Big TV Number is[protected]. We recharged Rs.400 to our account on 26th October 2015. On the next day, we received a confirmation call at 10.15 AM about the recharge we had done. They had asked whether we were facing any problem on their service. As we were facing some 400 error on some times (only few), we explained this situation to their service women & they had asked us to register a complaint.

As we have no good knowledge on how to register a complaint, we requested them to register themselves regarding this problem and we even said kindly don't take any amount on our balance if you are registering a complaint. As soon as they registered the complaint, we received the confirmation message stating that

"Dear Reliance Digital TV Customer, your Service Request No is[protected]. Our engineer will touch you within shortly".

After some hours, we received a call from their company about the complaint that was registered few hours back. We explained the problem & he asked whether he can come on the same day to rectify the problem. As there was no one on the home, we told to come on the next day.

On the next day, we got a call again & he asked us about coming on the day to resolve the issue. This time there was a problem in our house and we asked him to come after 2 days.

He called us again after 2 days & we informed him to not come as we were not facing the issue and said we will inform you, in case if its happened again.

Then suddenly we got a Message stating that the issue has been resolved and closed the request with service charge as Rs.175 (WITHOUT SOLVING THE PROBLEM). We called him again about, how he can change the status as resolved without doing anything.

(All this conversation happened via Phone)

To recall, we recharged Rs.400 and Reliance Big TV took all those money.

We contacted Reliance BIG TV again, and the customer care assured he will surely refund the money within 2 days. But, there was no response or refund from their site.

Actually we had put those 400rs for monthly pack but as our recharge balance was took by Reliance Big TV, now we couldn't see the TV now as the subscription was end and there was no money in our account balance.

Again we called them on 6th November 2015 i.e 2 days back, they again said we accidentally charged those money twice, we will surely refund you. Then they said they recharged, now you can see the TV. When we were in call, the channel was suddenly came and we said thank you for the service.

After 4 days, now we try to view any channel, it says subscription ended and even we got the message about subscription end. YOU FOOLED US!

EVEN NOW WE CAN'T VIEW ANY CHANNEL. WHAT DO YOU THINK ABOUT CUSTOMER? WHY DO YOU EVEN HAVE A CUSTOMER CARE FOR NOT SOLVING A SIMPLE ISSUE EVEN WHEN THEY CROSSED 2 WEEKS?

A Poor Customer Care ever i've seen. Kindly look this issue at least now and pl refund. Then only we can view the channel.

Thanks!