[Resolved] Reliance Big Tv — Big tv is not working from last 10-15 days | |||
Hi, my smart card number is[protected]. We first filed a complaint to customer care on 20th Sep'15 and an executive came to change the set up box, he said he will pair the same with our card and it will take maximum 2 hrs. till then we are getting error 102 and I have wasted many calls and important time dealing with CCE who seems to be irresponsible and everyday they ask me to wait 2 days, then 4 days, then 24 hrs, then again 2 days. I even recharged my smart card with an amount of Rs. 1600 in Mid September and that money is getting waste.Again an executive visited us last week and he said its an online task and can be paired easily by online support. I just cant understand why it is taking so much time and why everytime I call, the CCE come up with new dead line. As I am calling customer care regularly from last few days, I get new funny experiences like as one of the executive working in big tv / reliance said I can call consumer court as this cant be fixed.I request you to please look into this matter as last month is like a back punch for being associated with reliance from last many years.my contact number is [protected], register number belongs to my brother Was this information helpful? | |||
Complaint marked as Resolved
customer support has been notified about the posted complaint. Verified Support Dec 05, 2015 Reliance BigTV Customer Care's response Dear Customer, We regret for the inconvenience caused to you. As checked and verified in our records, we understand that the issue is resolved. If the problem persists, kindly write to us to assist you better. Regards, Customer Care Reliance Digital TV. | |||
 3 Comments | |||
Comments
we called customer care today morning and they come up with new excuse i.e systems are not working and problem cant be resolved.This is pathetic !!
Request to please take your big tv set up box and refund us the amount we have recharged recently + cost of N number of calls my family has made to customer care + value-able time and energy wasted in dealing with CCE who dont even listen to customer and repeat few learned lines. Please REFUND and HELP !!
Request to please take your big tv set up box and refund us the amount we have recharged recently + cost of N number of calls my family has made to customer care + value-able time and energy wasted in dealing with CCE who dont even listen to customer and repeat few learned lines. Please REFUND and HELP !!
Dear Pooja,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications