[Resolved] Reliance Big Tv — DTH service in suspended mode for 3 days | |||
Hello, My Customer id is[protected]. My Reliance DTH services are in suspended mode since last 3 days. I tried to call customer care for at least 7-8 times. And at all the occasions waiting time was more than 20 mins (once i had to wait for 45 mins). Everyone says different thing. I have recharged my account with the minimum amount that i was told to do. I am just fed up of now making calls to customer care as waiting time is just too much and now since last night they are saying that their system maintenance work is going on so they cannot resolve my issue and ask me to call after some time. I have even written email related to my issue to the customer care of big tv but aart from receiving auto reply mail i have not received any other response from them. I don't know what next to do, as i don't have any words to express my anger towards reliance Big TV service and their very very arrogant customer care executives. This is my last attempt to get my services activated. If this doesn't resolve my issue then i am left with only one option that too change the DTH operator. Regards, Abhay Naik Was this information helpful? | |||
Complaint marked as Resolved
I received call from reliance customer care and they started their services. But they have not informed about action being taken on improving their customer services. I dont have phone no right now from which i received call customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
My main contact no is already updated in your database.
My alternate no is [protected]
One more day has gone by, how many more days you guys are going to take??
Regards,
Abhay Naik
My alternate no is [protected]
One more day has gone by, how many more days you guys are going to take??
Regards,
Abhay Naik
Dear Abhay,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Hi,
Yes, my Big TV services are up but still the core issue is the customer care service from reliance.
What about taking action against the unprofessional behaviour of the reliance customer care executives?
What about immediate access to customer care executive?
Do you guys have any intention to improve your customer service or not?
Regards,
Abhay Naik
Yes, my Big TV services are up but still the core issue is the customer care service from reliance.
What about taking action against the unprofessional behaviour of the reliance customer care executives?
What about immediate access to customer care executive?
Do you guys have any intention to improve your customer service or not?
Regards,
Abhay Naik
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications