[Resolved]  Reliance Big Tv — Highly disappointed with pathetic service

Address:

Gautam Buddh Nagar, Uttar Pradesh

My smart card number is[protected] Last year around Nov, I shifted from Delhi to Noida with my Big TV, while shifting the cable seems to be short so the technician place connector between the wires. After that in 09 May 2013 I raised complain regarding connector problem. At that time its gets resolved but last week it’s again start troubling, so I again raise the complain with the same problem. Technician came and within 5 min he gets the problem resolved without any proper checking, after 1 hour gets the same connector issue when I call the customer care got to know that they already deduct 25 Rs from my account closed the request. After that I called the technician he said he will come @ 7pm after that when I call @ 8pm he said he will come after 9 pm for that I replied that it’s not good time then he said ok will come tomorrow and hang up the phone without listing single word. Till now having no clue of it. Again I raised the request on Sat and they said it’s on urgent so techie will come asap. But no clue of techie as per now and when I call customer care they said it will take 48 hrs. Till now I have raised 3 requests last week only and nothing happen. My points: 1. Why techie closes the request it should be by confirming consumer? 2. I never see techie come early it always come 2-3 hours before 48 hours schedule time. 3. Techie is not having any proper knowledge of problem. Under average. Why they are having such persons. 4. No commitment from Reliance side since last week regarding problem resolution. It’s really pathetic and unacceptable.