[Resolved]  Reliance Big Tv — Installation of dth equipment and change of address

Sir,
I have purchased the reliance DTH eqpt since 2008 while serving at Lucknow(UP) and never had such type of complaint. But it is very shameful to the such a large DTH services in India that installation and change of address could not completed in five days. I have finally transfered with my family to coimbatore station. I have liaised with customer care of reliance big tv from 30 Aug 2014. Initially they have asked for 24hrs time schedule for installation of the equipment, then they asked 48hours time for change of address and then they again asked 24 hours time. on completion of four days neither my address has been changed nor the equipment installed. The annual silver pack which has been subscribed by me also been changed to platinum pack which has been less validity of about two months. I have installed the same by the local DTH service provider in Rs. 200/-


I have suffered without seeing any channel and payment has been deducted on daily basis from 30 Aug 2014 to till date. Silver pack has been changed to platinum pack with a loss to me about two months. They have told that the charges for address changing is Rs. 350/- alongwith the installation. Kindly instruct the service provider to get back my silver pack with the validity upto 23 Dec 2014 and not required to change the address with a charge of Rs. 350/-