[Resolved] Reliance Big Tv — misled by customer care | |
my reliance digital tv a/c no. is[protected]
i recharged my account by Rs.1010/-on 28/10/2014 and called customer care to activate 4 months silver sports pack and they did the same and i got a confirmation message.
next day i received a message to recharge my a/c before 03/11/2014, i called customer care and inquired about it and they asked me to avoid the message.
but my account got deactivated on 03/11/2014 and when i called them regarding this they said within 15 minutes your account will be activated and then after every 30 minutes interval i called them almost 7 times but the problem was same.
at around 6pm when i called them again they are saying that your smart card is not working for that you will be charged Rs400/-.
if this was the problem how come i received message before that my account will be suspended on 03/11/2014 Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
Dear Customer,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
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i recharged my account by Rs.1010/-on 28/10/2014 and called customer care to activate 4 months silver sports pack and they did the same and i got a confirmation message.
next day i received a message to recharge my a/c before 03/11/2014, i called customer care and inquired about it and they asked me to avoid the message.
but my account got deactivated on 03/11/2014 and when i called them regarding this they said within 15 minutes your account will be activated and then after every 30 minutes interval i called them almost 7 times but the problem was same.
at around 6pm when i called them again they are saying that your smart card is not working for that you will be charged Rs400/-.
if this was the problem howcome i received message before that my account will be suspended on 03/11/2014