[Resolved]  Reliance Big Tv — pairing error / HDD Upgrade issue

Address:Bangalore, Karnataka

Hi Team, I planning to upgrade from STB to HD from last 1 month and for the same when i called to Customer care came to know that HD setup box stock is not available in Bangalore and informed no option available, And for the same i tried multiple dealers but still no use. And finally i got a idea that the HD box which i having will work with active smart card which was mentioned below, but i am getting error as 102 pairing error for which i called customer care today says i need to pay Rs.400/- for pairing which is pathetic service. 1. No HD Setup Box is not available with you to upgrade 2. I already having HD Box where you people are not ready to pair 3. I purchased this HD setup already and you people asking of Rs.400/- for pairing ( let me know why i should when both STB and HD are mine). 4.Its my fault that i am using your service Smart No:[protected] HD Setup Box:SHYSTC[protected] WHICH NEEDS TO LINKED WITH) For any clarification i need call back on this number only [protected] Regard's, Naresh.M [protected] Bangalore
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Till today no call or email from BIG TV... Please suggest what i have to do ? There should be some ETA to resolve this issue right ?

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