[Resolved]  Reliance Big Tv — Recharge Message before time

Address:Ghaziabad, Uttar Pradesh

My account number is[protected].i was recharge my account on 03/07/2015 22:58:06.Now my DTH device show message that recharge your account before 24/07/2015.For monthly pack, you should give 30 days for service.can you explain this issue and provide solution for that as soon as possible.
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Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2015
Reliance BigTV Customer Care's response
Dear Customer,

We regret for the inconvenience caused to you.

The services of your account is suspended due to insufficient balance, hence request you to recharge you account with Rs.240/- in order to resume the services by keeping the Set Top Box 'ON'.

Regards,

Customer Care
Reliance Digital TV
Complaint comments 

Comments

Dear Vikas,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Dear Vikas,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

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