[Resolved]  Reliance Big Tv — To replace set top box

Address:

Thane, Maharashtra

Dear Sir / Madam I am facing problem with Reliance BIG tv they are not attending to replace the Set top box even I am ready to pay for technician visit charges, set top box charges From 19th july they are just giving promises on phone / email Now I decided to take other company DTH I need my account balance Rs700 back Please find my below email correspondence with them from 23rd July Dear All, Terminate my account urgently I did recharge ofRs 200 on 20th July and on line recharge of Rs 500 on 23rd July (AMIP[protected] As I am closing this account due to poor service from BIG tv and my TV is closed from beginning and no initiative from BIG TV Rs700 need to be debited back to my account I have initiated process to install other company DTH Confirm and acknowledge ! On Saturday, August 9, 2014 12:28 AM, sharad parabkar <[protected]@yahoo.com> wrote: Dear Team, I am fed up with false promises from more than 20 days . Either pay back my existence amount and take back your instruments or send your technician today itself I can not wait any more On Friday, August 8, 2014 2:08 PM, "[protected]@reliancedigitaltv.com" <[protected]@reliancedigitaltv.com> wrote: Dear Customer, This is with reference to your e-mail dated 08, August 2014 for your Reliance Digital TV Smart Card number[protected], regarding Set Top Box issue. We regret the inconvenience. We have again taken up your issue with our field team for further review and will respond to you at the earliest. Request your kind co-operation. We are unable to provide the refund on surrender of connection. The equipment provided at the time of installation, such as Dish antenna/STB box/ Cables/ remote are a property of Reliance; you need to return them to our executive after the termination is processed. Hope, you will give us another opportunity to serve you better. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Kumar Kulkarni Reliance Digital TV Officer-Customer Care. In case you require any further details/clarifications, kindly contact through our web site at www.reliancedigitaltv.com or by calling Customer Care number at [protected]Toll Free)/[protected](Chargeable) or e mail us at [protected]@reliancedigitaltv.com The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only. -----Original Message----- From: sharad parabkar ([protected]@yahoo.com) Date: Friday, August 08, 2014 03:02 AM To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com); [protected]@relianceada.com ([protected]@relianceada.com); rcomappellateauthority.[protected]@relianceada.com (rcomappellateauthority.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); Reliance Customer Care (rcom.[protected]@relianceada.com) Subject: Re: 'Reliance=[protected]' Reference to your e-mail Dear All, Big Thank you to all for swift action ! I would like to close my BIG TV collection immediately Please advise further procedure at the earliest I have done online recharge of Rs 700 so transfer that amount back to my account Waiting for your urgent reply ! Regards, Sharad On Wednesday, August 6, 2014 5:20 PM, "[protected]@reliancedigitaltv.com" <[protected]@reliancedigitaltv.com> wrote: Dear Customer, This is with reference to your e-mail dated August 04, 2014 for your Reliance Digital TV Smart Card number[protected], regarding Set Top Box issue. We have already taken up your issue with our field team to get it resolved on priority basis. We regret the inconvenience. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Jyotsna Gurav Officer-Customer Care Reliance Digital TV In case you require any further details/clarifications, please contact through our web site at www.reliancedigitaltv.com or by calling Customer Care number on[protected]Toll Free)/[protected](Chargeable) or e mail us at [protected]@reliancedigitaltv.com/ The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only. -----Original Message----- From: sharad parabkar ([protected]@yahoo.com) Date: Tuesday, August 05, 2014 07:08 AM To: [protected]@relianceada.com ([protected]@relianceada.com); Reliance Customer Care (rcom.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com) Subject: Re: 'Reliance=[protected]' Reference to your e-mail May I know what is status of my complaint On Sunday, August 3, 2014 11:49 PM, sharad parabkar <[protected]@yahoo.com> wrote: Dear Animesh, Thanks ... I will wait for response ! My entire family is missing their TV programmes from 2 weeks ... I need to fix this as quick as possible I am going to be charged for staff visit as well as new set top box even though why so much delay in service On Sunday, August 3, 2014 4:12 PM, "[protected]@relianceada.com" <[protected]@relianceada.com> wrote: Dear Sharad, We already escalate your issue kindly wait for reply Thanks and Regards, Animesh Tamrakar Myservices Team Reliance Communications Limited sharad parabkar <[protected]@yahoo.com> 08/03/2014 03:50 PM Please respond to sharad parabkar To: "[protected]@relianceada.com" <[protected]@relianceada.com> cc: Subject: Re: 'Reliance=[protected]' Reference to your e-mail Dear Animesh, Thank you for your response If you refer below email correspondence you will understand why I have addressed to others than Big TV team There is very poor response from last two week hence would like to request you kindly forward this to higher authority / management of BIG tv Regards, Sharad On Sunday, August 3, 2014 8:54 AM, "[protected]@relianceada.com" <[protected]@relianceada.com> wrote: Dear Customer, This is with reference to your e-mail Aug 03, 2014 received at My Services regarding "Service related issue". Your email has been forwarded to the Reliance Digital TV department and you will get the appropriate response shortly. In future if you have any queries or complaints related to Reliance Digital TV services, we request you to write to "[protected]@reliancedigitaltv.com”. However, any issues related to My Services portal, you can always write to us "[protected]@relianceada.com" and we will be happy to assist you. We appreciate your understanding in this regard. Thank you for choosing Reliance, India’s No.1 Network. Thanks and Regards, Animesh Tamrakar Myservices Team Reliance Communications Limited sharad parabkar <[protected]@yahoo.com> 08/03/2014 10:22 AM Please respond to sharad parabkar To: "[protected]@reliancedigitaltv.com" <[protected]@reliancedigitaltv.com>, "[protected]@relianceada.com" <[protected]@relianceada.com>, Reliance Customer Care <rcom.[protected]@relianceada.com>, "rcomappellateauthority.[protected]@relianceada.com" <rcomappellateauthority.[protected]@relianceada.com>, "[protected]@relianceada.com" <[protected]@relianceada.com> cc: Subject: Re: 'Reliance=[protected]' Reference to your e-mail On Saturday, August 2, 2014 5:20 PM, sharad parabkar <[protected]@yahoo.com> wrote: Dear Sir, I have been chasing to big TV customer care from last 2 week to change my set top box more than 50 phone calls made and email was sent but so far no one reported on phone they are promising engineer will visit within 24hrs there is only once I received email reply where I have sent 3 emails I hope you will look in to as our TV is off from 2 weeks Regard's, sharad arabkar customer ID[protected] On Monday, July 28, 2014 11:55 AM, sharad parabkar <[protected]@yahoo.com> wrote: Dear Team, I believe there is something wrong After repeated calls to customer care form from 19th July to today and below email correspondence where we have been assured for 24hrs time frame. but NO ONE TURNED UP to attend the complaint This is really disappointing !!! please let me know if you can not handle this then provide your higher authority contact detail so I will escalate the matter to them Regards, Sharad On Saturday, July 26, 2014 11:08 AM, "[protected]@reliancedigitaltv.com" <[protected]@reliancedigitaltv.com> wrote: Dear Customer, This is with reference to your e-mail dated July 25, 2014 for your Reliance Digital TV Smart Card number[protected], regarding Set top Box issue. We regret the inconvenience. We have taken up your issue with our field team for further review and our team would be updating you on the status of your complaint at the earliest. We request you to co-operate with us. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Albina Mattos Officer-Customer Care Reliance Digital TV In case you require any further details/clarifications, kindly contact through our web site at www.reliancedigitaltv.com or by calling Customer Care number on[protected]Toll Free)/[protected](Chargeable) or e mail us at [protected]@reliancedigitaltv.com. The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only. -----Original Message----- From: sharad parabkar ([protected]@yahoo.com) Date: Friday, July 25, 2014 06:24 PM To: Reliance Customer Care (rcom.[protected]@relianceada.com); [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com) Subject: Re: My Services: Payment Receipt hi awaiting FOR RSEPONSE ! On Wednesday, July 23, 2014 9:11 PM, sharad parabkar <[protected]@yahoo.com> wrote: Dear Team, I have registered telephone request (number[protected] to replace my receiver on 19th july and have been informed by customer care staff it will be attended within 48hrs I made number of calls on 20-21-22nd july but no one turned up Again I have been promised by customer care on 22nd July engineer will report within 24hrs but till now no staff reported to replace the receiver Please note 4 days have passed this is not acceptable from such a professional company moreover we are paying for this service. Regards, Sharad Parabkar Customer ID[protected] On Wednesday, July 23, 2014 8:52 PM, Reliance Customer Care <rcom.[protected]@relianceada.com> wrote: Dear Customer, Thank you for using My Services on http://myservices.relianceada.com/. With reference to your Reliance account, we would like to inform you that we have received your bill payment of Rs.500 on 23/07/2014 23:22:24 Please find attached the receipt for your payment. Your receipt id is AMIP58245765. Please note that this receipt is valid subject to the realisation of your payment. Thank you for choosing Reliance, India's No.1 Network. Regards, Customer Care Reliance Communications