[Resolved] Reliance Big Tv — Unable to view tv | |||||
I am having Reliance Big TV DTH (Subscriber ID[protected]. From 11th June, it is not working and getting Signal Lost error. Contacted customer care on 11th June, and they told, someone will come by 12th June morning to check. Again called on 12th June morning, as no one had came. Then they told, someone will come by 12th June evening. Again called on 12th June evening, as no one had came. Then they told, someone will come by 13th June morning. Again called on 13th June morning, as no one had came. Then they told, someone will come by 13th June evening. Again called on 13th June evening, as no one had came. Then they told, set-top was not available, so the person, who has came to check has changed order status to pending. I told them, no one came to check or contacted me. Then, they said had mailed technician, and someone will come by 14th June morning, and will resolve the problem. Again called on 14th June morning, as no one had came. Then they told, set-top was not available, so the person, who has came to check has changed order status to pending. I told them, no one came to check or contacted me. Then, they said had mailed technician, and someone will come by 14th June evening, and will resolve the problem. Till now, no one has came and we are not able to view TV from last 5 days. Please help. Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved Reliance BigTV customer support has been notified about the posted complaint. | |||||
6 Comments | |||||
Comments
Dear Mr. Jain,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
Dear Mr. Jain,
Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.
Regards,
Reliance Communications
Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.
Regards,
Reliance Communications
Dear Customer,
We regret for the inconvenience caused to you.
Your complaint is already registered, vide Service Request ID[protected] and it will be resolved within 48 hours from the time Service Request is registered.
We have already taken up your issue with our field team for further review and will respond to you at the earliest.
We request you to co-operate with us.
Regards,
Customer Care
Reliance Digital TV
We regret for the inconvenience caused to you.
Your complaint is already registered, vide Service Request ID[protected] and it will be resolved within 48 hours from the time Service Request is registered.
We have already taken up your issue with our field team for further review and will respond to you at the earliest.
We request you to co-operate with us.
Regards,
Customer Care
Reliance Digital TV
Thanks for the response. But still, no one has contacted me. Now it is 6 days.
Also, while raising the service request, I had provided my alternate also, on which to contact.
Mob No: [protected].
Also, while raising the service request, I had provided my alternate also, on which to contact.
Mob No: [protected].
Dear Mr. Jain,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
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So now, neither I am able to contact anyone from Reliance Big TV, nor anyone from Reliance is calling me.