[Resolved]  Reliance Big Tv — Worst customer service

Address:

Thane, Maharashtra

Hi
I am fed up of big tv.. Little rain or wind and the error 400 signal lost message comes up on the tv screen.. I filed a complaint on the 19th of July and was told that a technician will visit but on the 23rd of July Rs175 from my account was deducted even when no technician visited.. Then i recharged with Rs50 and that too got deducted.. I have been calling the customer service 3-4 times a day to know the status.. First of all it takes 10-30minutes to get connected to one of the customer service guys and then when you talk to them they are very rude and provide inappropriate information.. Many a times they hang up just because they have no solution to my problem.. I had requested for a refund on the 23rd of July and today is the 27th of July but the problem is unsolved.. My account has been suspended since 24th of July and i am not able to watch tv.. In spite of the fault being yours.. Whenever i call i am given a new ticket number and when i ask for a supervisor i am told supervisors are not available at the moment.. To add to this most of the time i am told your systems are down and also that my issue is in the solving status and will be solved within 24-48 hours.. This is simply ridiculous.. One customer care guy asked me to keep the tv and set top box on for 2 hours as he has done some setting and it will start anytime.. I did so and after 2+ hours when i called i was told it will take 24hours.. I mean you are clearly FOOLING your customers by doing all this.. If this issue is not resolved as soon as possible I will have to change my dth service provider and also go to the consumer court regarding the money you have charged me wrongly.. I had even mailed you and you replied but did not stick to the words that you had written.. You had promised me a solution within 48 hours but its more than 96hours I am getting error 200 due to channel suspended..

Now i don't want any technician to visit my place because i have had enough of trouble from you guys.. Just refund my money.. Rs225.. Please look into this matter seriously and solve it.. Expecting a positive response from you..

Regards
V.Roy Choudhury
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