Reliance Bigtv — about reversal of amount of rs.200/-recharge in smart card no.[protected]

Address:

Jaipur, Rajasthan, 303706

Dear sir,

As per msg from 52811received on[protected], 'reliance digital tv's services will expire in nov 17. We have tied up with tata sky to get you a free new connection.'
On[protected], i received message, ' dear customer, continue to enjoy our services without moving to another dth service provider. 50%cash back on recharge over rs. 150 offer valid till 20.11.17.'

Same msg was displayed on tv screen.

Consequently i recharged my account with rs. 200 and i was given 50% cash back and confirmed about balance of rs. 301.50 in my account. But no service and on tv screen it is showing error 106.

May i request you to reverse my amount of rs. 200/- to enable me to avail services of other dth.
Thanking you,
Mange ram penghal